Short answers to the questions organizers ask most.
My event page will not take payments. Card payments are not open yet. Check the Card payments card on your dashboard, then go to Dashboard → Get paid to see your status. Until card payments are on, record checks and cash. See Connecting a payment account.
A player did not get their confirmation email. Ask them to check spam. Check the email on their registration in the Registrations list. If it was wrong, give them your event link directly.
Players cannot open their scoring link. Check that they registered with a phone number and opted in to texts, then use Text scoring links on the Scoring page. You can also copy the link from the group card. See Scoring link problems.
The AI assistant says it cannot generate suggestions. This needs an active AI key on the account and credits. It is optional and does not block anything else.
Still stuck? Open Ask AI, the red button in your dashboard. It can look up your event and hand the issue to a person. On event day, after a few messages in Ask AI, an emergency phone number appears if one is set up. Otherwise email hello@redswing.io.