Card payments are not open on Redswing yet. This article tells you what works today and what to do for common payment questions.
Card payments are not open yet. Until they open, record checks and cash. See Connecting a payment account.
Overview
When card payments open, your organization connects its own payment account on Dashboard → Get paid after Redswing checks that your organization is real. Redswing does not hold your money, and funds settle directly to your organization. Until then, golfers can reserve a spot online and pay you directly (cash, check or your own payment link). See Letting golfers reserve a spot and pay you directly.
What keeps working
- Building your event page, pairings, scoring, leaderboard, sponsors, and auction.
- Recording cash and check payments yourself. See Recording cash or check payments.
- Direct donations that were already collected, and your records of them.
Common questions
The page says payments are not enabled. Card payments are not open yet, or your organization has not finished Dashboard → Get paid. Players can leave their email to be told when registration opens. Do not promise a date until your dashboard shows the payment account as active.
My payment account says under review. The processor is checking your organization's details. Reply to its requests for documents quickly. Redswing cannot speed up a review. If registration opens soon, tell players it is opening soon, and use cash or check for early sign-ups.
How do I connect or change our bank account? Do it inside your payment provider's own screens. To start, check the Card payments card on your dashboard and go to Dashboard → Get paid. Redswing never asks you to change a bank account by email, text, or phone. See Keeping your account secure.
Can I type a card number in for someone over the phone? Not through Redswing. Do not collect card numbers by phone or write them down. Ask the person to use the registration page on their own phone, or take a check or cash and record it.
Checkout is erroring for everyone. Check the Card payments card on your dashboard and go to Dashboard → Get paid. If it shows connected and the page still fails, open Ask AI. It hands the issue to a person. For event-day walk-ups, take cash or checks and record them afterward.
Do we get the platform fee back if we refund? If you refund a golfer, their $5 booking fee is refunded too. See Issuing a refund.
We got an email about our payment account and are not sure it is real. Do not click links in it. Open your dashboard directly and check the Card payments card. If you are unsure, open Ask AI.
Things to know
- Fees are listed in What does Redswing cost?.