A refund returns a payment to the person. Whether to refund is your organization's decision. This article covers how to do it.
How to refund a card payment
Card refunds apply once card payments open. Card payments are not open yet, so today every refund is a cash or check refund (see the next section).
Only an organization admin can send card refunds.
- Open Dashboard → Get paid and click Refund a payment.
- Find the payment in the list. Card payments are marked Card.
- Enter the Refund amount ($) (full or partial) and a short Reason.
- Click Review refund. Check the amount going Back to the buyer, then click Send refund to confirm. This cannot be undone.
- The money goes back to the buyer's card. Timing is set by the card's bank.
If you refund a golfer, their $5 booking fee is refunded too.
Cash and check payments
Payments marked Paid to you directly are refunds you make yourself. Return the money (cash, check or your own link), then record it on the same page so your records stay right.
What to update afterward
- Pairings: refunding does not remove the player from pairings. There is no remove-player button. Leave the group as is, note the empty spot, or regenerate pairings. Regenerating erases any hand edits. See Undoing a pairings change.
- Tax receipts: if someone was refunded, they should not get a receipt for that payment. See Fixing a tax receipt.
Things to know
- Refund rules for events are set by your organization. Redswing does not decide them. Post your refund policy on the event page before people register. If an event is cancelled and not rescheduled, people may be entitled to their money back under card network rules or state law. Ask your attorney. For rain or cancellation, see Postponing or cancelling an event.
- A refund and a dispute are different. See Chargebacks and disputes.