Ask AI is an assistant in your dashboard. It knows your organization and the event you have open. It can look things up, make some changes after you confirm, and pass a problem to the Redswing team.
Open it
Click Ask AI at the bottom right of any dashboard page. The Redswing Assistant panel opens. Type your question, or tap one of the suggested starters. Close it with the X.
When you are inside an event, it works on that event. On Home it works across your organization.
What it can do
- Look things up: golfers and sign-ups, a golfer's contact details, scoring progress, which texts and emails went out, auction items, payout status.
- Make changes, after you confirm: resend a golfer's scoring link or confirmation email, fix a golfer's phone number, create or update an event, add sponsor packages, a sponsor who paid by check, add-ons, discount codes, auction items and contests. It shows you what it will do and waits for you to confirm.
- Hand a problem to a person: ask "I need a person". It sends the Redswing team your conversation, and someone follows up by email.
What it cannot do
- Mark a golfer paid or send a refund: use Mark paid on Golfers and Refund a payment on Get paid.
- Change your bank, Square or sign-in details.
- Ask AI never asks for your password or a sign-in link.
On event day
On the day of a live event and the day before, the button shows an Event day tag and the assistant switches to fast problem-solving ("A player can't score", "Check-in problem"). If Redswing has an event-day phone line set up, it appears in the panel after a few messages.
Before you rely on that, have your own backup plan: paper scorecards, the group QR codes printed, and the course's pro shop number. See Event-day emergencies.
Other ways to reach a person
- Email hello@redswing.io. Say your organization and event name, what you see, and what you tried.
- If an error page shows a Reference, include it.
If you don't see Ask AI
The button is not shown on the new-event page (it has its own setup chat), and it needs your organization to be set up first. If it is missing elsewhere, email hello@redswing.io.