Quick fix (try this first): use a JPEG or PNG under 5 MB and tap the box again.
Check these, in order
- What does the message say?
- "Invalid file type (JPEG, PNG, WebP, or SVG)": the file is another type. iPhone photos can be HEIC. Save or export as JPEG, or send it to yourself by email and use the copy, or take a screenshot of the picture.
- "File too large (max 5MB)": make it smaller. Photos are shrunk for you, but the original must be under 5 MB.
- "Please sign in to upload photos. You can also add one after you publish.": sign in, or skip the photo in the wizard and add it from Event page later.
- "We couldn't upload that photo. Check your connection and try again.": check your signal and try again.
- "Upload failed": try a different file.
- Did you tap Save page? The picture appears in the box, but the public page changes only after you tap Save page. See My changes don't show.
- Is it a logo with a solid background? A transparent PNG looks best on the hero.
Still not working: the backup
Publish without a photo. Redswing shows a default hero. Add the photo later.
Still stuck?
Open Ask AI, the red button.