Quick fix (try this first): keep the sign-up that is paid (or the newer one, if neither is), and take the other one off.
Spot it
- Two rows on Golfers with the same contact or email.
- A note on the row: "Same team name as 1 other sign-up. They are paired together."
- Export CSV and sort by Contact email.
Add golfer refuses an email already on the list, and the import skips golfers already there, so most duplicates come from people signing up online twice.
Take the extra one off
| The extra sign-up | Do this |
|---|---|
| Waiting to be paid or Comp | Remove on its row. See Remove a golfer or a team. |
| Paid you cash or by check | Give that money back, then Remove. See Give back cash or a check. |
| Paid by card | Refund it in full on Get paid → Refund a payment (Admin). That takes it off. See Refund a golfer or team that paid by card. |
| Has scores | It can't be removed. Leave it. See I can't remove a golfer. |
Two halves of one team?
Redswing can't merge sign-ups. If a captain signed up two golfers and then two more, use the same team name on both (with Edit names); they are kept together in pairings.
Still stuck?
Open Ask AI, the red button in your dashboard.