Quick fix (try this first): if they paid you by check or cash, click Mark paid on their row.
Check these, in order
- How did they pay? Check or cash: Redswing does not know until you tell it. Use Mark paid. See Mark a sponsor paid.
- Does the row say Partly paid? You entered less than they owed. The row shows how much is still owed. Click Mark paid again with the rest.
- Did they pay online by card? Look for them on Sponsors. If they paid, the row says Paid. If you cannot find them, check Get paid: Get paid.
- Is there a second row for the same company? They may have paid online while you added a hand entry. Keep the paid row and remove the other: Remove a sponsor.
- Is the sponsor missing entirely? If they only left a message, it is in Sponsor messages. Add them: Add a sponsor.
Still not working: the backup
Add the sponsor again by hand with Paid by check and the right amount, then remove the wrong row.
Still stuck?
Click Ask AI (the red button), and tell it the sponsor's name and how they paid.