Quick fix (try this first): for anything urgent on event day, announce it in person and use the group QR codes for scoring. Then work through the checks.
Check these, in order
- Is texting set up for your organization? On Messages, then Texts, a note saying "Texting starts once Redswing's text number is approved" means it is not. Open Settings, then Text messaging:
- Not started: fill in the form and tap Submit for verification. It takes about 5 minutes; approval takes longer.
- Under review: wait. Approval times vary; Redswing emails you.
- A bit more information needed: fix what it asks and tap Resubmit for verification.
- Text messaging is active: texting is on. Go to step 2.
- Who will get it? Above Send message, a line says how many golfers will get the text. "No golfers match yet" means nobody in that group of recipients agreed to texts and has a phone number. Send message stays greyed out.
- What happened to each text? Look at Sent messages on the same page:
Status Meaning Waiting to send, Sending, Sent On its way Delivered The phone received it Not delivered or Failed The carrier refused it: a wrong or landline number, or a carrier block "Not sent: golfer has not agreed to texts" Redswing will not text that golfer "Not sent: texting is not set up yet" See step 1 - A golfer replied STOP to any Redswing text, for any event. Redswing stops texting that number everywhere. See A golfer replied STOP.
- The test text did not arrive. Send test to my phone goes to the mobile number in Your profile (account menu). Check it is there and correct.
Still not working: the backup
- Scoring: the group QR codes on Scoring.
- Announcements: in person, on the TV board, or by email from Messages, then Emails.
Still stuck?
Open Ask AI (the red button in your dashboard) and describe what you see. It can look at your event and hand the problem to a person at Redswing. If the dashboard will not load, email hello@redswing.io from any device. On event day, switch to the paper backup first so play never waits on a reply.