Quick fix (try this first): ask the golfer for the exact words on their screen, then find them below. If you are short on time, sign them up yourself with Add golfer and take their payment directly.
Check these, in order
| The golfer sees | Why | Fix |
|---|---|---|
| Registration opening soon | Your event can't take cards yet, and paying you directly is off. | Turn on Let golfers reserve a spot and pay you directly on Get paid, or finish card setup. See Card payments are off for my event. |
| "Registration for this event is closed." or "Registration is closed." | The Registration closes date has passed. | Pick a later date in Event details, or tap No close date, and save. |
| "This event is sold out" | Every spot is taken. | Raise Max players, or turn on the waitlist. See Set the spots limit and the sold-out message. |
| "Sorry, this event is sold out." or "Only 2 spots remaining." at the last step | Someone took the last spots, or the team is bigger than the spots left. | Open more spots, or ask them to sign up fewer golfers. |
| "This event takes teams only. Please sign up with your full team." | Allow individual registration is off. | Turn it on in Event settings → Registration, or add the golfer yourself. |
| "Invalid code.", "Code is inactive" or "Code has reached its limit" | The discount code is mistyped, switched off, or used up. | Check it on Discounts. See Create a discount or comp code. |
| "Please complete the verification and try again." | The quick human check on the form didn't finish. | Refresh the page, turn off content blockers, or try another browser. |
| "Too many attempts. Please wait a moment and try again." | Several tries in a row. | Wait a few minutes. |
| "You ticked text updates, but Player 1 has no phone number." | They ticked the text-update box without a phone number. | Add Player 1's full phone number, or untick the box. |
| "The payment did not go through" | The card was declined. "No one was charged. Check the card details or try another card." | See A card was declined, or charged twice. |
| "Registration is paused for this event. Please contact the organizer." or "Card payments aren't turned on for this event. Please contact the organizer." | Card payments are paused or limited, and golfers can't reserve either. | See Card payments are off for my event. |
| "The card form did not load. Refresh the page and try again." | The card form didn't load. | Refresh, or try another browser or a phone. |
Still not working: the backup
Sign them up yourself: Golfers → Add golfer, choose how they paid, and take cash, a check or your own payment link. See Add a golfer by hand. If cards are on and they want to pay by card, ask them to try again later from another device.
Why this happens
Most problems are a setting (closed, full, teams only, a code) or the golfer's card. Redswing checks spots and payment readiness again at the last step, so two people can't take the same spot.
Still stuck?
Open Ask AI, the red button in your dashboard. It can check your event's settings and hand the issue to a person. Golfers: your tournament organizer can fix this; their contact details are on the event page.