Quick fix (try this first): on the sign-in page, use Continue with Google or your email and password instead of an emailed link. If you never set a password, click Forgot password? to make one.
Check these, in order
- Did the page say "That link has expired"? Sign-in, confirmation and reset links work once, for 60 minutes, and only in the same browser where you asked for them. Opening the email on another device, or in an email app's own browser, makes the link fail. Go back to redswing.io/login on the device you want to use and ask again, or sign in with your password.
- "Incorrect email or password. Try again or create an account." Check the email for typos. If you signed up with Continue with Google, you may not have a password: use the Google button, or reset your password (step 4) to create one.
- No email arrived. Check spam, junk and promotions folders, and check you typed the address right (the page shows the address it sent to). Wait two minutes, then click try again. Work email systems sometimes hold these emails; Google sign-in or a password avoids email entirely.
- Forgot your password. Click Forgot password?, type your email and click Send reset link. Open the email in the same browser, set a New password, type it again in Confirm password and click Set new password. You are taken to your dashboard.
- "This reset link has expired or was already used." Click Back to sign in and ask for a new reset link.
- You signed in but see an empty dashboard or the wrong organization. One account belongs to one organization. If you signed in with a different email than your committee invited, sign out (your name at the top right, then Sign out) and sign in with the invited email. If you created your own organization by mistake, ask your admin for a fresh invite. See Accept a team invite.
- "Account suspended". Your organization's access is paused. Email hello@redswing.io from your organization's address.
- "Sign-in did not load". Click Try again. If it repeats, try another browser or turn off a browser extension that blocks scripts.
Still not working: the backup
- Ask another admin on your team to do the urgent task (for example on event day: check-in and scoring links).
- Golfers keep scoring while you are signed out: their scoring links and the leaderboard do not depend on your session.
Why this happens
Redswing's sign-in links are tied to the browser that asked for them, which protects you if someone else gets hold of the email. The flip side: the link must be opened where you asked.
Still stuck?
Email hello@redswing.io from the address you sign in with and say what you see. If the person who set up your account has left and nobody can sign in as an admin, see Hand over your account when a chair leaves.
Related
- Sign in (emailed link, Google or password)
- Keep your account secure
- The dashboard shows an error or a blank page
Screenshots show a sample event. Not real data.