A sponsor you added as "Not paid yet" shows Owes $X and a Mark paid button. Click it when the check or cash arrives.
Who can do this: Admin or Editor You will need: how they paid and the amount you received
Steps
- Open Sponsors.
- Find the sponsor. Their row says Pending and Owes the amount.
- Click Mark paid.
- Under How, choose Check or Cash.
- In Amount received ($), type what you actually got. It starts with what they owe. Keep it, or change it.
- Click Confirm.
What happens next
- Full amount: the badge changes to Paid, a check mark appears, and the message says "Marked paid."
- Less than they owe: the badge says Partly paid, the row reads "$X received, $Y still owed", and the message says "Marked partly paid. $Y still owed." The rest stays on "Payments you are waiting on". Click Mark paid again when the rest arrives.
- Totals, the Donors page and the report update. The sponsor counts toward the fundraising meter by the amount received.
- A sponsor who is already Paid shows no Mark paid button.
- This only works for check or cash. A sponsor who paid by card is already marked Paid by Redswing.
Common problems
| What you see | Why | What to do |
|---|---|---|
| "Enter the amount received as a number, like 500 or 500.50." | The amount has letters or is empty | Type digits only. A dollar sign and commas are fine. |
| A sponsor paid by card but still shows unpaid | See the troubleshooting article | A sponsor paid but shows unpaid |
| You marked the wrong amount | The amount is recorded as typed | Remove the sponsor and add them again with the right amount: Remove a sponsor. |
Related
Screenshots show a sample event. Not real data.