Who can do this: Admin or Editor. Time: a few minutes, plus the call or email.
Steps
- Open the spot. Take the cancelled team off: Remove on Golfers, or a full refund on Get paid if they paid by card. See A team cancels: remove them and refund them. (Or raise Max players in Event settings.)
- Refresh Golfers. The Waitlist box shows the open spots, for example "4 spots open · 2 teams waiting".
- Contact the first team that fits. Use the copy buttons next to their email or phone. Their Add to field button is red. Redswing does not contact them for you.
- Tap Add to field on their entry. You see, for example, "Pat D. and 3 more added to the field."
- Check their names. Golfers they didn't name come in as the contact's name plus "guest 2", "guest 3". Fix them with Edit names.
- Put them in a group on Pairings if you already made pairings. See Move a golfer to another group.
What happens next
- They are on Golfers as one sign-up, Waiting to be paid for your price times their golfers (a free event has nothing to pay).
- They pay you directly. Collect it, then tap Mark paid. Redswing has no way to send them a card payment link.
- They leave the waitlist.
Common problems
| What you see | Why | What to do |
|---|---|---|
| "No spots are open. Remove a golfer or raise Max players in Settings." | The spot isn't open yet, or a card refund hasn't been confirmed by Square. | Remove the cancelled team, or wait for the refund, then refresh. |
| "Only 2 spots open. Remove a golfer or raise Max players in Settings." | The team is bigger than the open spots. | Pick a smaller team further down, or open more spots. |
| "That entry is no longer waiting." | Someone already added or removed them. | Refresh the page. |
Related
- Turn on and use the waitlist
- A team cancels: remove them and refund them
- Mark a golfer or team paid
- Edit golfer and team names
Screenshots show a sample event. Not real data.