Draft for legal review: This article describes how Redswing works in plain language. It is not tax or legal advice and an attorney has not reviewed it yet. Ask your tax advisor or attorney about your own situation.
Redswing doesn't set a refund policy for you, and has no refund-policy setting. Your organization decides, and you tell golfers before they pay. A clear sentence on your event page saves arguments on event day.
Decide
Answer these with your committee:
- Can golfers get money back if they cancel? Up to what date?
- Do you keep part of it (for example, a deposit)?
- Can they give their spot to someone else instead? See Move a spot to another person or event.
- What happens if the event is moved or cancelled for weather? See Postponing or cancelling an event.
Write it
Short and specific. For example, pick the sentences that fit:
- "Refunds are available until April 30. After that, you can give your spot to another golfer."
- "If we postpone for weather, your registration moves to the new date."
- "Sponsorships and donations are not refundable."
Have your attorney review the final text.
Put it where golfers read it
- Event page: add an FAQ block on Event page, or a sentence in Description in Event settings → Event details.
- Confirmation email: add the sentence to Messages → Emails → Registration confirmation. See Customize your emails.
Things to know
- The booking fee follows the refund. If you refund a golfer who paid by card, their booking fee comes back too (in proportion for a part refund). Redswing's receipt already tells them so. Don't write a policy that says the booking fee is kept.
- If an event is cancelled and not rescheduled, people may be entitled to their money back under card network rules or state law, whatever your policy says. Ask your attorney.
- A refund and a chargeback are different. See Chargebacks and disputes.