Redswing never holds your money and can't release a payout. Square pays card money out to your organization's bank, so the answer is almost always in your Square account.
Check these, in order
- Open Payouts and tap Open your payment account. Find the payout in Square.
- Pending or in transit: it is on its way. Banks can take extra business days; weekends and bank holidays don't count.
- Failed: usually the bank details were rejected (wrong number, closed account, or a name that doesn't match). Fix them in Square; Square tries again.
- Held: Square may hold a payout while it checks your account, especially the first one. Send Square what it asks for.
- Nothing at all: check that the payments reached Square. Card payments for your events appear in Square's list of payments.
Things to know
- Change bank details only in Square, and never because someone emailed, texted or called asking you to. See Keeping your account secure.
- Refunds come out of your Square balance and can make a payout smaller.
- For your treasurer: Square's own reports list every payment and payout.
Still stuck?
Contact Square with the payout reference. Open Ask AI if you think a payment is missing from Redswing.